How we use your information

This page is all about how, why and when we use your personal information. Protecting your privacy is our priority and we’re committed to taking good care of any data that you share or we collect.

If you have any questions about this, don’t hesitate to get in touch. We’ll be more than happy to help.

Your privacy matters

We're big on trust. We will always:

  • look after your personal information with care.
  • use robust security processes to keep your personal details safe and sound.
  • keep your best interests at heart and be transparent about how we use your information.

Who collects and uses your information?

What information do we collect and hold?

Where do we get information about you?

How does the Nationwide Group use your information?

Who might we need to share your information with?

How long do we keep your information?

What are your rights around your personal information?

Updating your personal and contact information

Other important information

Save or print the information on this page

Updating this notice

Just so you know: we’ll update this notice from time to time. If we make changes, we’ll try to let you know but it’s always a good idea to revisit this page when you can.

This notice was last updated on 20 October 2022.

Please note that for our mutual protection and to improve service standards, we may monitor and/or record telephone calls.

Mortgages are secured on your property. You could lose your property if you do not keep up payments on your mortgage.

UCB Home Loans cannot offer you advice on our mortgage products or recommend which product may be suitable for your needs. If you need any advice about our mortgage products, please contact a mortgage advisor authorised by the Financial Conduct Authority. UCB Home Loans Corporation Limited (UCBHL) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Conduct Authority under registration number 303556. Most Buy to Let mortgages are not regulated by the Financial Conduct Authority.

Registered Office: Nationwide House, Pipers Way, Swindon, SN38 1NW. Registered in England. Company Registration Number 1063539.