Accessibility information

Equal access for everybody

UCB Home Loans is committed to ensuring that all our products and services are easily and equally accessible to all our online visitors, enabling everyone to conduct business with us without difficulty.

Every care and consideration has been given when building our site so it's compatible with most screen readers.


If you experience any problems with the accessibility of this website, please contact us. We're always looking for ways to improve the site.

Assistance with online viewing

Our website is easily adapted for use by partially sighted members. You can change some of the options in your Internet browser. Using the latest version of Firefox, Chrome, or Internet Explorer you'll be able to:

  • Alter the size and colour of most text (but not images)
  • Change the background colour (black text on a yellow background gives the most contrast)
  • Alter the line length, by changing the size and shape of your browser window
  • Override the colour schemes of this website and others with your preferred settings

If you're using Internet Explorer and been having problems changing the text size, try clicking on Tools located on your tool bar, click on Internet Options and then text tick 'ignore font-sizes'.

Read further instructions on personalisation on the Microsoft website.

The BBC also provides an excellent guide on ways you can change your browser, computer, keyboard and mouse settings.

Online facilities and literature for blind and partially sighted visitors

We provide all our marketing literature in audio, large print or Braille on request within ten working days. After receiving your request we will respond by e-mail within two working days and inform you of how long it may take to process your request.

Request literature in alternative formats

To order UCB Home Loans literature in an alternative format, please contact us.

Alternative ways of doing business

You can contact us during office hours (between 9am to 5pm on Monday to Friday), or e-mail us at any time. We'll respond by e-mail within two working days and tell you how long it may take to process your request.

Your feedback is valued

We want to give all our visitors the very best service. If you have an idea to improve our service please don't keep it to yourself, contact us and we'll let you know if we can put your idea into action.

Contact us

UCB Home Loans
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW

Tel: 0800 464 3014

Useful external links

Text help Browsealoud