Contact us

If you’re a customer or solicitor and would like to get in touch with us, we can help you with:

  • General queries (including statement requests)
  • Information on drawing down
  • Redeeming your mortgage
  • Changing names or address on your mortgage
  • Thinking of letting your property
  • Changing the date you make your repayments
  • Moving abroad and need to let your property on a short-term basis.

How to get in touch with us


Before you call, please have your mortgage account number available and be ready to confirm your identity. You'll need to answer questions about yourself and your mortgage account for security purposes.

Call us

Calls from the UK: 0800 464 3014

Monday to Friday, 9am to 5pm.

Calls from abroad: +44 1793 774 214

Write to us

UCB Home Loans
Northampton Administration Centre
Kings Park Road
Moulton Park
Northampton, NN3 6NW


If you feel that something's not gone as you expected, you can make a complaint.