Coronavirus: Mortgage payment holiday

We understand that Coronavirus (COVID-19) is creating challenging times and you may be worried about money.

What is a mortgage payment holiday?

If you think you'll struggle to make your monthly mortgage payments because of Coronavirus, we can help you by offering a 3-month payment holiday.

A mortgage payment holiday is a break from paying your mortgage. It won’t affect your credit rating, so there’s one less thing to worry about.

Can I apply for a mortgage payment holiday?

You can apply for a mortgage payment holiday if:

  • Your finances have been affected by Coronavirus.
  • You have consent from everyone named on the mortgage.

Is a mortgage payment holiday the right option for me?

It’s important to remember that a mortgage holiday is a temporary break from your mortgage payments, to help you through these uncertain times.

There are a few things to consider before applying for a mortgage payment holiday, to make sure it’s right for your situation:

  • At this time, our coronavirus payment holiday can be offered for a maximum of 3 months.
  • The most appropriate time for you to take out a mortgage payment holiday will depend on your individual circumstances. If you’re not yet sure how much the current situation will impact your finances, or if you’ll be able to keep paying your mortgage, there’s still time to consider the best option for you.
  • When your payments start again after the payment holiday, they’ll be recalculated and may increase, as a result of the previous payments due being added to your mortgage balance.
  • The total amount of interest you pay over the term of the mortgage will increase.

We remain committed to supporting our customers impacted by coronavirus, and will continue to review our offer of mortgage payment holidays in line with government and regulatory guidelines. Check back here for updates to our coronavirus mortgage payment holiday.

If you’re not struggling because of coronavirus, and you’re still able to make your mortgage payments, then you should continue to do so.

Other options to a payment holiday you could consider

There are other changes that you can make to your mortgage, subject to eligibility, that may be more suitable for your situation. These include:

If you need longer term support, or you’re worried about starting your payments again in 3 months’ time, see our money worries page.

What impact will a payment holiday have on my future monthly payments?

When your payments start again after the payment holiday they’ll be recalculated, and you may see an increase in your monthly payments.

Interest will continue to build at your usual interest rate during the payment holiday and the total amount of interest you pay over the term of the mortgage will increase.

This will result in a slightly higher mortgage balance than if you’d not taken out a holiday. We’ll need to recalculate your payments over your remaining term, taking this increase into account.

The amount your payment will increase by depends on your mortgage balance, mortgage term and interest rate.

What happens when my mortgage payment holiday ends?

When your 3-month payment holiday ends, we’ll write to you to let you know your recalculated monthly payment. If you feel you need further support to get back on track with your mortgage payments after your payment holiday, a number of options will be available through our Home Support Package. We’ll be in touch about how to access these further options - no need to contact us.

Applying for a payment holiday

Due to extremely high volumes of applications right now, it will take us longer to get back to you.

Please don’t call us for an update, this allows us to focus on getting your requests actioned as quickly as possible.

Once the payment holiday has been applied to your account, we’ll write to you confirming when your payment holiday will start.

Where we can, we’ll start your payment holiday from your next payment. However, if your next payment is due in the next few days, your payment holiday may start the following month.

We'll aim to get back to you and confirm within 5-7 working days from when you submit your payment holiday application. But, due to high volumes of applications right now, it might take slightly longer.

You do not need to cancel your Direct Debit. Keeping it set up makes restarting payments much easier after your payment holiday.

Please bear with us and avoid calling in to check on progress. Rest assured we have your application and you’ll hear from us soon.

To request a payment holiday, email us at and include the following information: 

  • Name:
  • Mortgage account number:
  • Mortgaged property address:

We also need you to state the following: 

  • I confirm I am in financial difficulty.
  • I confirm I am affected by Coronavirus.
  • I confirm I understand when my payments start again, my mortgage payments and interest may increase.
  • I confirm I have consent from everyone named on the mortgage.   
  • I confirm I'm happy for UCB Home Loans to reply to me by email.

If any of the information is incorrect or you don't include the above statements, there will be a delay to your request. 

The information you provide will be held by UCB Home Loans. We'll use it to process your request and help manage this account(s) and any services used. By continuing with your request, you confirm you're happy with this and that you've had a chance to read How we use your information.

Other questions you might have