Our Home Support Package – here to help

Last updated: 10 September 2020

In May 2020 we told all our customers about our Home Support Package and what we’re doing to help you.

We mentioned that if you have a mortgage with us, whether residential or buy to let, and you’re experiencing financial difficulty, we were working to help you get the ongoing support you need quickly and easily.

If you’re a landlord, we encourage you to pass on any current or future payment support to your tenants.

This support is now ready

We will guide you through your options to help you find an appropriate solution for your needs. That could include a payment break, either partial or full for up to 3 months – on top of any payment holiday support you’ve already received.

If you do decide to go for a payment break, bear in mind it will increase the amount you owe and interest will continue to be added to your mortgage.

We’ll go through with you what the impact of a payment break will be on your mortgage. While your credit rating won’t be impacted, lenders may make enquiries about your payment history and take this into account when making future lending decisions.

What information will I need to hand?

  • your mortgage account number
  • if you’re not sure about your income and outgoings, you may find payslips, bills and bank statements helpful.

Your options

Switch your deal

If you can still make your mortgage payments, but your finances are tight right now, switching your deal - if eligible - might also be a good way to reduce your monthly payments and help take the pressure off a bit.

Find out about switching your mortgage deal

Mortgage payment breaks and holidays

If you're not able to make your mortgage payments due to coronavirus, you can apply for a mortgage break for 3 months.

This option is for people who have:

  • not already taken a mortgage break, OR
  • only had one payment break so far

Keep in mind that if you take a payment break, interest will continue to build at your usual interest rate. This means the total amount of interest you pay over the term of your mortgage will increase.

Apply for a mortgage payment break link to payment break page

If you’ve already had 6 months of payment support

Unfortunately, you can’t apply for any more payment breaks, but help is available if you still aren’t able to make your mortgage payments. We’ll send you a letter to let you know when your payment break is coming to an end, and what you can do next.

Find out what you can do next