Call Us

Contact us by phone

We have different departments to help you depending on your query, and all their contact numbers are shown below. It’s easier for us to help you if you have your mortgage account number to hand when you call.

Our lines are open 8am-8pm – Monday to Friday and 9am-5pm Saturdays

Customer Care can help you with queries not covered below, including statement requests, information on drawing down, redeeming your mortgage, changing names on your mortgage, or help if you are considering letting your property: 0845 602 6144

Changing your mortgage product: 0845 950 1500

Requesting additional borrowing: 0845 950 1500

Planning to move home: 0845 950 1500

Want to talk about payment problems: 0800 328 3021

If you are calling from outside the UK: +44 1202 790 592

Having payment problems? click here

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@Copyright UCB Home Loans

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

UCB Home Loans cannot offer you advice on our mortgage products or recommend which product may be suitable for your needs. If you need any advice about our mortgage products, please contact a mortgage advisor authorised by the Financial Services Authority. UCB Home Loans Corporation Limited (UCBHL) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 303556. Most buy-to-let mortgages are not regulated by the Financial Services Authority.

Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 1063539