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phoneContact us by phone

We have different departments to help you depending on your query, and all their contact numbers are shown below. It’s easier for us to help you if you have your mortgage account number to hand when you call.

Our lines are open 9am-5pm – Monday to Friday

Customer Care - who can help you with queries not covered below, including statement requests, information on drawing down, redeeming your mortgage, changing names on your mortgage, or help if you are considering letting your property: 0845 602 6144


Changing your mortgage product: 0845 950 1500


Requesting additional borrowing: 0845 950 1500


Planning to move home: 0845 950 1500


Want to talk about payment problems: 0800 378 004

Having payment problems? click here

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