Email Us

You can e-mail us at UCB.CustomerEmails@nationwide.co.uk with any questions or requests for information. We aim to deal with your enquiry within 5 days, although please note that we cannot reply via e-mail as the response would not be secure. We will either telephone you or write to you, whichever is appropriate.

Please also note that we cannot accept account instructions via e-mail as these require a signature for security purposes and therefore, need to be in writing via post.

Of course, you may use this address for general feedback too, either about us as a company or perhaps this website.

* All information must be provided.

Please note that when telephoning you, we will ask several questions to verify your ID for security purposes. Calls may be recorded.

Please Note:
Information you send to UCB Home Loans by Internet e-mail is not 100% secure. We would remind you that you should never send any confidential details by e-mail. By sending us the message you agree that you are sending this information by e-mail at your own risk and that we may respond using the same means.

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@Copyright UCB Home Loans

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

UCB Home Loans cannot offer you advice on our mortgage products or recommend which product may be suitable for your needs. If you need any advice about our mortgage products, please contact a mortgage advisor authorised by the Financial Services Authority. UCB Home Loans Corporation Limited (UCBHL) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 303556. Most buy-to-let mortgages are not regulated by the Financial Services Authority.

Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 1063539