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Complaints

If for any reason you feel our service has not met your expectations, please tell us so we can resolve the problem as soon as possible.

If your complaint relates to your mortgage application: 0845 940 1400


If your complaint relates to additional borrowing, or porting your mortgage: 0845 941 0400


If your complaint relates to a payment problem you have advised us of: 0800 328 3021


If your complaint doesn't relate to any of the above: 0845 602 6144

Alternatively you can read our Guide to Complaints

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