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UCB Home Loans

Existing Customers Home

Our Mortgages Explained

If for any reason you feel our service has not met your expectations, please tell us so we can resolve the problem as soon as possible.

Our lines are open 8am-5pm – Monday to Friday and 9am-5pm Saturdays

If your complaint relates to your mortgage application: 0845 940 1400

If your complaint relates to additional borrowing, or porting your mortgage: 0845 941 0400

If your complaint relates to a payment problem you have advised us of: 0800 328 3021

If your complaint doesn't relate to any of the above: 0845 602 6144



			A complaint - how can we put it right? Guide to what you can expect from us to try and put things right.

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

UCB Home Loans cannot offer you advice on our mortgage products or recommend which product may be suitable for your needs. If you need any advice about our mortgage products, please contact a mortgage advisor authorised by the Financial Services Authority. UCB Home Loans Corporation Limited (UCBHL) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 303556. Most buy-to-let mortgages are not regulated by the Financial Services Authority.

Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 1063539