Payment Problems

No one likes being in a position where they’re having trouble meeting their mortgage commitments. If money is tight at the moment, or you know there are going to be problems in the near future, we’ll do all we can to help you.

The earlier you talk to us about a payment problem, the sooner we may be able to reach an agreement that suits us both and takes the stress out of the situation.

Take a look at our Frequently Asked Questions on payment problems to see if they can help answer your query. If not, get in touch on one of the numbers below. Remember, the sooner we speak, the sooner we can provide help.

For concerns about meeting your mortgage payments, call our Mortgage Arrears Service team on:

0800 328 3021

If we have started court action, call our Litigation team on:

0845 602 6172

If we are recovering a debt after the repossession and sale of a property, call our Shortfalls team on:

0845 602 6172

If you need to contact us from outside the UK, call us on:

+44 1202 790 592

Prefer to write?

If you would prefer to contact us about your circumstances in writing, you can contact us at:

UCB Collections Team, Portman House, Richmond Hill, Bournemouth, Dorset, BH2 6EP.

Payment Problem FAQs

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@Copyright UCB Home Loans

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

UCB Home Loans cannot offer you advice on our mortgage products or recommend which product may be suitable for your needs. If you need any advice about our mortgage products, please contact a mortgage advisor authorised by the Financial Services Authority. UCB Home Loans Corporation Limited (UCBHL) is a wholly owned subsidiary of Nationwide Building Society and is authorised and regulated by the Financial Services Authority under registration number 303556. Most buy-to-let mortgages are not regulated by the Financial Services Authority.

Registered Office: Nationwide House, Pipers Way, Swindon SN38 1NW. Registered in England. Company Registration Number 1063539