Accessibility

Equal access for everybody

UCB Home Loans (UCBHL) is committed to ensuring that all our products and services are easily and equally accessible to all our online visitors, enabling disabled people to conduct their business with us without difficulty.

Every care and consideration has been given when building our Internet site so that it will be compatible with most screen readers. The following is a guide to set up your online viewing to suit your needs.

Assistance with online viewing

Our website is easily adapted for use by partially sighted members. You can change some of the options in your Internet browser and, using the latest version of Netscape or Internet Explorer, you will be able to:

• alter the size and colour of most text (but not images)
  
  
  
• alter the background colour (black text on a yellow background gives the most contrast)
  
  

  Black text on yellow background

  
  
• alter the line length, by changing the size and shape of your browser window
  
• override the colour schemes of this website and others with your preferred settings

Further instructions are on our setting up your browser section.

Online facilities and literature for blind and partially sighted visitors

We provide all our marketing literature in audio, large print or Braille on request (this may take up to ten working days, we will respond to you by e-mail within two working days and inform you of how long it may take to process your request).

To order UCBHL literature in an alternative format please complete our accessibility order form.

Alternative ways of doing business whenever you need us

You can contact us during office hours (9am–5pm, Monday-Friday), or e-mail us at any time where we will endeavour to assist you (we will then respond to you by e-mail within two working days and inform you of how long it may take to process your request).

Contact numbers

Marketing: 020 8401 4992 (for all enquiries on literature)
New Business: 0845 940 1400

Faxing UCBHL

Marketing Fax number: 020 8401 4504

Contact e-mail address

marketing@ucbhomeloans.co.uk

Your feedback is important

We want to give all our visitors the very best service every day.

You may feel that we can improve the service we give you. We'd really like your help to show us how we can do things better. So, if you have an idea about improving our service please don't keep it to yourself, complete our feedback form and we will let you know if we can put your idea into action.

Useful links